1. Who we are
Receptonic is a trading brand operated by Soft Touch Technologies Ltd, a private limited company registered in England and Wales under company number 16546192. Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE. Contact: support@receptonic.com.
These Terms of Service govern access to Receptonic's self-service business AI voice, chat and automation platform. The service is intended for business use. If you intend to purchase for personal or consumer purposes, contact us before ordering; mandatory consumer rights, where applicable, are not excluded.
2. Accounts and access
Account holders must provide accurate registration and billing information, maintain secure credentials and control who can access their organisation's workspace. You are responsible for activity undertaken using your account unless caused by our breach of duty. Notify us promptly of suspected unauthorised access.
Use of AI assistants requires appropriate configuration, testing and ongoing supervision. The platform is not an emergency service and must not be relied on for crisis or safety-critical communications.
3. Services and features
Depending on your selected plan, Receptonic may provide inbound AI receptionists, outbound functions, website or messaging chat, appointment booking, knowledge bases and workflow integrations. Features, assistant limits, concurrent call limits and usage allowances differ by plan. The plan and price confirmed at checkout govern your purchase.
Self-service setup is standard. Optional assisted implementation, prompt design, migrations or integration work is a separate service with its own written scope, schedule and fee. No assisted setup is included in the subscription unless expressly agreed.
4. Subscriptions, payments and renewals
Five subscription plans are offered: Solo, Start, Growth, Business and Scale. Subscriptions may be billed monthly or annually. An annual price is twelve times the corresponding monthly price; no annual discount applies. Charges are payable in advance through the payment services displayed at checkout. The applicable recurring charge, billing interval and tax treatment are presented before payment.
Unless checkout states otherwise, subscriptions renew automatically at the selected interval until cancelled. You can manage your subscription using the available account billing controls or contact support@receptonic.com for assistance. Cancellation ordinarily stops the next renewal; access may continue until the paid period ends. Refund rights, if any, follow applicable law and the specific checkout/contract terms. Do not assume that cancellation refunds unused prepaid periods.
We may change future prices or plan features with appropriate notice and any legally required opportunity to cancel. We do not retrospectively alter a completed billing period without lawful basis.
5. Usage allowances and additional charges
Voice minutes, chat credits, campaigns, assistants, phone numbers and automation runs are subject to the limits shown in your subscription. Included voice minutes reset at the applicable renewal or allocation point and are not cash-equivalent. Monthly unused voice minutes do not roll over. Chat credit balance and carry-forward treatment are governed by the feature rules displayed in your account.
Extra voice minutes are separately chargeable when purchased or enabled through the account. Current published per-minute rates are Solo £0.45, Start £0.38, Growth £0.30, Business £0.25 and Scale £0.22. You remain responsible for charges you authorise, including any enabled auto top-up settings. Other carrier, phone number, integration or third-party charges, if applicable, should be identified separately before purchase.
Customers must monitor usage and set sensible spending limits. We may apply fair-use, anti-abuse and technical protections where necessary to safeguard service stability.
6. Lawful and responsible AI use
You are responsible for the accuracy of the information, instructions and customer content you upload, and for testing agents before production use. Inform callers and chat participants when they interact with an AI system where appropriate, provide necessary privacy and call-recording notices, and arrange human escalation where required.
Outbound calling, marketing messages, SMS and messaging campaigns must comply with applicable UK GDPR, PECR and other laws, including requirements for consent or other lawful basis, suppression lists and opt-outs. The fact that a platform feature exists does not establish that any particular campaign is lawful. You must not use the platform for spam, deception, harassment, unlawful discrimination, high-risk automated decisions without adequate safeguards, or collection of sensitive information without appropriate protections.
7. Data protection and recordings
Each party will comply with data protection law applicable to its activities. Depending on the specific activity, Soft Touch Technologies Ltd may act as controller of account and billing data and as processor of customer-managed call, lead, chat and workflow data on documented instructions. Where required, the parties must put an appropriate data processing agreement in place before customer personal data is processed.
You are responsible for deciding the purposes and lawful basis for processing customer communications, providing notices to individuals, and configuring suitable retention. See our Privacy Policy for further information about personal data processed directly by Receptonic.
8. Third-party systems and availability
Receptonic relies on third-party infrastructure and integrations, including AutoCalls, payment providers, email delivery services, telephony carriers, AI model services and any integrations you enable. These services may change, suffer interruption or be subject to their own terms. We aim to provide a reliable service but do not promise uninterrupted or error-free operation, nor guaranteed commercial results from AI-generated output.
Nothing here removes responsibilities that cannot lawfully be excluded. We remain responsible for our own obligations under applicable law and any signed service agreement.
9. Liability and service limitations
AI responses can be inaccurate or inappropriate. You must review and supervise consequential actions, particularly appointments, transfers and workflow actions. Neither party excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited.
Any negotiated liability cap, service credits, specific warranty or exclusion should be set out in an appropriately reviewed business contract; these web terms alone should not be relied on to impose a blanket exclusion of statutory rights.
10. Suspension, termination and changes
We may suspend use where reasonably necessary to address security threats, material non-payment, serious misuse or legal requirements, following notice where reasonably practicable. On termination, account access and export availability are subject to applicable data protection obligations and the service's deletion and retention settings.
We may update these terms for legal, security or service reasons. Material changes to recurring contractual rights will be notified as required by law. These terms are intended to be governed by the laws of England and Wales, subject to mandatory rights that apply elsewhere.