Help centre.

Visit the Receptonic app and complete the sign-up process. Check your email for the welcome message, then log in to choose a subscription.

Yes. Receptonic is designed for self-service onboarding. Optional assisted setup is quoted separately if you want someone to help with configuration.

Sign in at app.receptonic.com and open the account billing or subscription area. The available features depend on your active plan.

Prepare your business name, working hours, services, frequently asked questions, booking rules and escalation contacts. Review the assistant instructions carefully before enabling live traffic.

Use the platform’s available test features, check answers and booking behaviour, then verify real-world inbound routing. Voice testing may require sufficient minute balance.

Many phone providers offer call forwarding to an AI number. Check your phone provider’s forwarding support and charges before changing any live business number.

Where your plan and configuration support handoff, configure a staffed destination and test it. Do not promise emergency response or transfers you have not verified.

The website voice/chat widget is included in Start and above, subject to account configuration. The Solo tier does not include the web widget.

Supported messaging channels depend on platform availability, provider requirements and your plan. Complete any required third-party verification before advertising a channel as live.

Update your assistant instructions, knowledgebase and connected content. Retest common questions after making changes.

Connect a compatible calendar, grant the required permissions and select an appointment event. Test availability and a complete booking before inviting customers to use it.

Confirm time zones, event durations and account permissions. Periodically review a sample of bookings and make sure your assistant has clear escalation instructions.

No. Automation runs and advanced integrations are controlled by plan allowances. Check your subscription feature list before setting up complex workflows.

Solo £49, Start £89, Growth £199, Business £369 and Scale £649 per month. Annual billing is 12 times the corresponding monthly amount, with no discount.

Solo: 120 min/300 credits; Start: 240/600; Growth: 700/1,800; Business: 1,500/4,000; Scale: 3,000/9,000. These are the approved monthly included volumes.

You can purchase extra minutes at the rate set for your tier: Solo £0.45, Start £0.38, Growth £0.30, Business £0.25 and Scale £0.22 per minute. Check any account top-up settings before purchase.

Unused included monthly voice minutes do not roll over. Unused chat credits carry forward; check the balance shown in your account before cancelling.

Yes. Each annual price is the full monthly price multiplied by 12, billed annually. Review the annual subscription terms and applicable usage allocation at checkout.

As a guide, included credits cover roughly 66 (Solo), 133 (Start), 400 (Growth), 888 (Business) or 2,000 (Scale) standard AI replies. Other channel actions, such as WhatsApp templates or SMS, may use credits differently.

Plans include phone-number slots (Solo 1, Start 2, Growth 4, Business 8, Scale 15), which is capacity to connect numbers. Number rental, forwarding and carrier charges are not included and are charged or quoted separately.

Based on voice minutes alone, moving up becomes cheaper than paying for extra minutes at roughly 209 minutes a month on Solo, 530 on Start, 1,267 on Growth and 2,621 on Business. Try the plan finder to compare.

Email support@receptonic.com. Include a brief problem description and non-sensitive screenshots where helpful; do not include passwords, API keys or full customer recordings.

Pause or disable the affected agent or workflow if needed, correct its knowledge or instructions, review the impact and retest. Escalate personal-data incidents promptly.

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