Knowledgebases
Teach your assistant your services, policies and FAQs: 1 to 20 knowledgebases depending on plan.
Everything your front desk does. Without the hold music.
Voice, chat, booking and automation in one workspace. Here’s what Receptonic can do, and which plans include it.
24/7Inbound call answering on every plan
5Plans from Solo to Scale
Up to 25Simultaneous calls on Scale
£0Mandatory setup fee for DIY
AI voice receptionist
Answer every call, around the clock.
Your AI receptionist answers inbound calls 24/7, responds to common questions using your knowledgebase, captures caller details and helps people take the next step, so you never lose an opportunity to voicemail.
- 24/7 inbound call answering on every plan
- Call recordings & transcripts, subject to your consent settings
- Caller ID & do-not-call controls
- Optional human call transfers to your team*
- 2 to 25 simultaneous calls depending on plan
Available on:SoloStartGrowthBusinessScale
Appointment booking
Bookings made in the conversation.
Connect a compatible calendar, set your appointment rules and let your assistant offer availability and confirm bookings, by phone or chat.
- Calendar integrations included on every plan
- Books against your real availability
- Clear rules for durations and time zones
- Booking details captured with every lead
Available on:SoloStartGrowthBusinessScale
Web chat & messaging
Be there wherever customers reach out.
Embed a voice and chat widget on your website from Start, and connect messaging channels when you’re ready. Credit-based AI replies keep costs predictable, and unused chat credits roll over.
- Website voice/chat widget from Start
- Optional WhatsApp, Messenger and Instagram connections*
- Optional SMS messaging*
- Optional human takeover inbox*
Available on:SoloStartGrowthBusinessScale
Automations & flow builder
Turn conversations into action.
Trigger follow-ups, update your tools and call external services mid-conversation. From Growth, design guided conversations visually with the flow builder.
- No-code automations from Start (1,000 to 30,000 runs / month)
- Mid-call tools / API connections from Start
- Conversation flow builder from Growth
- Connect AI / external MCP from Business
Available on:SoloStartGrowthBusinessScale
Outbound campaigns
Proactive calls, done properly.
Run outbound calling campaigns for reminders, follow-ups and re-engagement, with the consent, suppression and opt-out controls that UK rules require.
- 1 to 10 outbound campaigns from Start
- Consent-based targeting required
- Do-not-call controls
- Runs on your plan’s voice minutes
Available on:SoloStartGrowthBusinessScale
Insights & reporting
Know what your customers need.
Every plan includes call history, basic reports and CSV exports. From Business, build custom analytics dashboards for teams and locations.
- Call history and basic reports on every plan
- CSV exports / reporting
- Client self-service portal
- Custom analytics dashboards from Business
Available on:SoloStartGrowthBusinessScale
And there’s more
Built to fit your business.
The building blocks that make your assistant genuinely yours.
AI prompt editor
Fine-tune your assistant’s instructions and tone yourself, on every plan.
Secondary languages
Serve callers in additional languages from the Growth plan.
Voice clones
Give your assistant a distinctive, permissioned voice: 1 to 8 voice clones from Growth.
Multiple assistants
Run 1 to 15 specialised assistants for departments, services or locations.
Phone-number slots
Connect 1 to 15 of your own numbers. Rental and carrier charges are separate.
* Optional: depends on channel activation, configuration and third-party availability; additional charges may apply. See the full comparison for exact limits per plan.
Trust & control
Powerful, with you in charge.
Receptonic gives you the controls to deploy AI responsibly and in line with UK expectations.
Data retention controls
Choose retention periods for your workspace, up to 12 months for calls, chat history and SMS, and 24 months for leads.
Human escalation
Configure handoff to a staffed destination where your plan and route support it, and test it before going live.
Responsible AI by design
Disclose AI use, provide recording notices and keep outbound activity consent-based. Our help centre shows you how.
Ready when you are
A more responsive business starts with one conversation.
Give every enquiry a professional first impression. Set up your AI front desk in your own time, or let us help.
