Is there a setup fee?
No mandatory setup fee. Every plan is self-service (DIY) by default. If you’d like hands-on help, optional assisted implementation is quoted separately.
How does annual billing work?
Annual billing is exactly 12 × the monthly price, charged once a year. There is no annual discount, so choose whichever billing rhythm suits your cash flow.
What happens if I go over my included minutes?
Additional voice minutes are charged at your plan’s published rate: Solo £0.45, Start £0.38, Growth £0.30, Business £0.25 and Scale £0.22 per minute.
When is it cheaper to upgrade?
Looking at voice minutes alone, the next plan becomes cheaper than paying for extra minutes at roughly these monthly usage levels: Solo → Start from about 209 minutes; Start → Growth from about 530 minutes; Growth → Business from about 1,267 minutes; Business → Scale from about 2,621 minutes. The next plan also adds higher limits and features.
Do unused minutes and credits roll over?
Included voice minutes reset each month and don’t roll over. Unused chat credits carry forward.
How far do chat credits go?
As a guide, a standard AI reply uses several credits, so included credits cover roughly 66 (Solo), 133 (Start), 400 (Growth), 888 (Business) or 2,000 (Scale) standard AI replies. Other channel actions such as WhatsApp templates or SMS can use credits differently.
Are phone numbers included?
Each plan includes phone-number slots (1 to 15), which is capacity to connect numbers. Number rental, forwarding and carrier charges are not included and are charged or quoted separately.
Can I change plans later?
Yes. You can move between the five plans as your needs change. Available upgrades and the timing of billing changes are shown in your account.